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Terms and Conditions

​Welcome to our Unconventional Limited (Trading as Unconventional Organisation) website. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.

1:1 Coaching

Fees:
Payment are made through our website. These payments recur weekly or biweekly, Depending on your coaching frequency, until you choose to stop using our coaching services. Coaching sessions cannot occur until fees have been received for each session.


Fees for the first session need to be paid at least 48 hours in advance.


Other services:
We will charge the same hourly rate for other professional services you may require. Other professional services may include reading or writing reports for employers, additional face-to-face or telephone conversations exceeding 10 minutes, attendance at meetings, and consultations with other professionals upon your request.


Litigation and Court Proceedings:
If you become involved in litigation that requires our participation, you will be expected to pay for our professional services, even if we are required to testify by another party. We charge USD$300 per hour for preparation and attendance at any legal proceedings.


Missed Appointments:
Please note that an appointment is considered confirmed once a payment plan has been set up online and we have agreed to a time either verbally or in writing. If you cannot attend a planned appointment, you must email admin@unconventionalorganisation.com to cancel or reschedule at least 48 hours before the planned time to qualify for a refund. If you fail to show up for a scheduled appointment, or do not cancel or reschedule at least 48 hours in advance, the full fee will still apply.


Late or Missed Appointments:
Coaching sessions require time for a recap, discussion, investigation, followed up by collaborative problem-solving to establish a detailed and personalized plan. If you are over 20 minutes late for your session, we will be unable to accomplish these goals in the time remaining and your coach will mark the session as a no-show —note that your payment for the session will still apply in full.


Coaching versus Mental Health Professional:
Your rights are protected by the Code of Health and Disability Services Consumers’ Rights when you use our services, as per the laws of New Zealand. Our team at Unconventional Limited is well aware of your rights as a mental health patient as per Mental Health Act 1992 and will ensure your rights and well-being are protected when we provide our online coaching services to you. We also do want to clarify that our coaches are not mental health professionals, and in no way should be construed as one. We also clarify that the services provided by Unconventional Limited are online coaching services and, in no way should be construed as Telehealth Services. The purpose of a coach is to work with you using a problem-solving approach, to provide you with information, and make suggestions.

 

Your coach will not tell you what to do but will instead work alongside you, listen, and help you determine which strategies are most effective. They will provide advice and support as you learn how to manage your life with the systems that work best for you. You may experience anxiety or emotional discomfort while thinking about your ADHD or academic/work strategies during the coaching process. Your coach can help with identifying and talking through negative self-talk and positive alternatives. However, if you need additional mental health support, please contact a professional such as a counsellor, therapist, or clinical psychologist. If we determine you require additional assistance or you mention it during your sessions, we will be happy to refer you for further support. This can occur in combination with coaching or instead of coaching as you need.


Complaints:
If you have any complaints about your coach or our coaching services, please contact us via email at support@unconventionalorganisation.com or bring it up with your coach during a session. You can also contact your coach’s ADHD Coaching supervisor at skye@unconventionalorganisation.com with any concerns. They will be happy to talk with you to resolve any issues that come up or refer you to another coach or mental health professional at your request.


Jurisdiction:
This Agreement shall be construed and enforced in accordance with the laws of New Zealand applicable therein. The courts of New Zealand have exclusive jurisdiction to settle any dispute arising out of or in connection with this Agreement (including a dispute relating to the existence, validity or termination of this Agreement or any non-contractual obligation arising out of or in connection with this Agreement) (a “Dispute”).


Confidentiality:
Keeping your information safe is important to us. Any information you share with us that is considered sensitive, such as product ideas, business plans, customer lists, or financial information, will be treated confidentially. We won't disclose this information to anyone outside our company without your written permission. Unconventional Limited prioritizes your privacy and understands the sensitive nature of ADHD coaching.

Here's how we ensure your information stays confidential:

  • Confidentiality of Discussions: All discussions with your coach, including your thoughts, feelings, and actions, are confidential. This allows you to feel safe and open during sessions.

  • Secure Information Storage: We have security measures in place to protect your information. Your coach's notes are password-protected, and access is limited to authorized personnel. You'll also receive a copy of your session notes for your reference.

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Exceptions to Confidentiality:
In rare situations, there may be legal or ethical reasons why confidentiality may be limited. These include:

  • Harm to Yourself or Others: If you express a threat of harm to yourself or someone else, your coach may need to involve authorities to ensure safety.

  • Suspected Abuse: If your coach suspects child, elder abuse, or neglect, they are legally obligated to report it.

  • Legal Proceedings: A court order may require your coach to disclose information relevant to a legal matter.

  • Supervision and Consultation: For your benefit, your coach may consult with a supervisor or mental health professional about your case. These consultations are confidential, and your identity will not be revealed.

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Additional Terms:

  • Currency: Our fees are charged in USD. Refunds are also processed in USD and may be subject to exchange rate fluctuations.

  • Governing Law: This agreement is subject to the laws of New Zealand.

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Your Agreement:
By using our website and services, you acknowledge that you have read and agree to these terms and conditions. If you have any questions, please don't hesitate to contact us at support@unconventionalorganisation.com.


Term and Termination
These terms will apply as long as you use our website. If you violate these terms, we may terminate your access to the website. Even if your access is terminated, the confidentiality and non-circumvention obligations will still apply for 50 years.

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Coaching Program


Subscription and Payments
Our ADHD coaching programs offer access to our online community, courses, workbooks, and ADHD group coaching. All payments for subscriptions to our coaching programs are processed through a third-party payment processor. By subscribing, you agree to pay the applicable subscription fee on a recurring basis as stated in your chosen subscription.

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  • Subscription Pausing: Subscription plans cannot be temporarily halted or paused. 

  • Subscription Price Changes: If the subscription price increases, you will be exempt from the price increase as long as your subscription remains active and you haven’t received an email from us notifying you and giving you a notice period. However, if you cancel your subscription and decide to return later, you will need to subscribe at the price in effect at that time.

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Cancellation of subscriptions

You will be automatically billed your instalments as per your chosen subscription plan. We are confident you'll find value in our coaching programs. However, we also offer a 30-day money-back guarantee. If, within 30 days of subscribing, you decide the program isn't a good fit, simply email your details to support@unconventionalorganisation.com and we'll be happy to provide a full refund.

Please note that after the 30-day guarantee period, your subscription will continue for the remaining term of your chosen plan and is non-refundable.


Code of Conduct for our coaching programs and community 

1. Be Kind and Courteous:

We’re all in this together to create a welcoming environment. Let’s treat everyone with respect. Healthy debates are natural, but kindness is required. In particular, we expect support towards everyone on their ADHD journey no-matter where they are at.

2. No Hate Speech or Bullying:

We are an ADHD-first focused organisation, which means it is our number one priority to make sure everyone feels safe. Bullying of any kind isn’t allowed, and degrading comments about things like race, religion, culture, sexual orientation, gender or identity will not be tolerated and your posts may be removed by admin. Anything that could be considered sensitive for other subscribers will require a trigger warning; either verbal or written depending on the context.

3. No Promotions or Spam:

Give more than you take to this community. Self-promotion, spam and irrelevant links aren’t allowed. To ensure a positive and productive experience for all members, we kindly ask that you refrain from the following activities:

Spam and Referral Links

  • No spam: We have a zero-tolerance policy for spam, which includes:

    • Mass-sending unsolicited messages or links

    • Posting repetitive or off-topic content

    • Engaging in any behavior that could be considered disruptive or annoying to other members

  • No referral links: To maintain a fair and unbiased environment, we do not allow the posting of referral links, affiliate links, or any other links that could provide financial benefits to you, your family, or friends. This includes links to personal websites, social media accounts, or any other platforms that could generate revenue.

Promoting Products for Financial Benefit

  • Prohibited: We prohibit the promotion of products, services, or opportunities aimed at financially benefiting members, their families, or friends. This includes:

    • Direct sales or marketing of products

    • Sharing links to online stores or marketplaces

    • Recruiting for business opportunities or investment schemes

    • Offering paid services or consultations

Violations and Consequences

  • Enforcement: We actively monitor our community for violations of these provisions. If we discover any instances of spam, referral links, or prohibited product promotion, we will take appropriate actions, which may include:

    • ​Removing content

    • Issuing warnings

    • Suspending or terminating accounts

  • Cooperation: We appreciate your understanding and cooperation in upholding these guidelines. By following these rules, you help create a safe, respectful, and enjoyable experience for everyone in our community.

  • We are an ADHD-first focused organisation, which means it is our number one priority to make sure everyone feels safe. Bullying of any kind isn’t allowed, and degrading comments about things like race, religion, culture, sexual orientation, gender or identity will not be tolerated and your posts may be removed by admin.

4. Respect Everyone’s Privacy

Being part of this community requires mutual trust. Authentic, expressive discussions make communities great, but may also be sensitive and private. What’s shared in the community should stay in the community.


Content
All content on our website, including course materials, is the property of Unconventional Organisation or its licensors, and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from our content without express written permission from Unconventional Organisation.


User Conduct
You are solely responsible for your conduct on our website, and for any content that you submit, post, or otherwise make available on our website. By using our website, you agree to not engage in any of the following activities:

  • Violating any applicable law or regulation

  • Infringing on the intellectual property rights of Unconventional Organisation or any third party

  • Engaging in any fraudulent, deceptive, or illegal activity

  • Collecting or storing personal data about other users

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Limitation of Liability
Unconventional Organisation makes no representations or warranties of any kind, whether express or implied, with respect to our website or any of the content on it. We will not be liable for any damages of any kind arising from the use of our website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.


Usage of screenshots for promotional purposes
By participating in our coaching programs, you acknowledge and consent to the possibility of the academy utilising screenshots of conversations for promotional purposes. It is important to note that, in pursuit of such promotional activities, any shared screenshots will be subject to meticulous redaction to exclude names, profile images, and all other personally identifiable information, encompassing, but not limited to, personal family matters, personal stories, employment details, location, and any analogous data. This commitment to confidentiality aims to safeguard the privacy and anonymity of participants. Your engagement in the Academy implies your understanding and acceptance of these terms.


Modification of Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time, and you agree to be bound by such modifications. It is your responsibility to review these Terms and Conditions periodically.


Contact
If you have any questions or concerns about these Terms and Conditions, please contact us at

courses@unconventionalorganisation.com.

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